Terms & conditions

Last updated: 8 November 2026

These terms apply to everyone who uses the LuckyLot apps and services (customers, distributors and visitors). By creating an account or buying a ticket you agree to them.

1. Who can take part

• You must be at least 18 years old and live in India.
• You must complete identity verification (KYC) before buying tickets. We may refuse or cancel an account that gives false information.
• One account per person. Accounts are personal and cannot be transferred.

2. Properties

• Each property page shows its photos, area, location, prizes, ticket price and draw date.
• A property is first shown "In survey" so you can see and visit it. Ticket sales open after the survey.
• Prizes may be added or changed before the draw. Every ticket holder is told about any change.

3. Tickets

• Tickets are bought with money in your LuckyLot wallet, or in cash through an approved LuckyLot distributor, who must give you your ticket numbers.
• Each ticket has a unique number for that property (for example F-BNR-0001388) and can win at most one prize.
• Ticket sales close one hour before the draw.
• Tickets cannot be cancelled or refunded once bought (see the Refund policy).

4. The draw

• The draw takes place on the announced date, however many tickets are sold.
• Automatic draws: a secret code is fixed when sales open and only its fingerprint is published; the full ticket list is fingerprinted when sales close; at the draw the code is revealed and picks the winners. Anyone can check the result in the app ("Fair draw check").
• Manual (live) draws: winners are picked at a live event; one LuckyLot admin enters them and a different admin checks and approves them.
• Results are final once published.

5. Winners

• Winners are shown in the app and notified. LuckyLot will contact the winner on their registered phone number.
• To receive a prize, the winner must prove their identity matches the verified account. Property transfer costs (such as stamp duty and registration), where applicable, and any taxes on winnings are as required by law and will be explained to the winner.

6. Wallet

• Money added to the LuckyLot wallet can only be used to buy tickets. It cannot be withdrawn to a bank account and earns no interest.

7. Distributors

• Distributors are approved by LuckyLot. They may create customer accounts, verify identity documents after seeing the originals, and sell tickets for cash. They must give the customer their ticket numbers and must not charge more than the ticket price.

8. Fair use

Do not misuse the apps, try to change results, use someone else's identity, or share your OTP. We may suspend accounts that break these terms.

9. Changes

We may update these terms. The version in force is shown in the app, and you accept the newest version on your next purchase. Tickets already bought keep the terms they were bought under.

10. Contact and disputes

Write to luckylot009@gmail.com or call +91 77097 95699. Complaints about your personal data go to our Grievance Officer (see the privacy policy). These terms are governed by the laws of India; courts at Thane, Maharashtra have jurisdiction.