Delete your LuckyLot account

In the app

1. Open the LuckyLot (or LuckyLot Distributor) app and sign in.
2. Go to Account → Delete my account.
3. Confirm. You are signed out and your account is closed.

Without the app

Email luckylot009@gmail.com from any address with the subject "Delete my account" and your registered mobile number. We will confirm by calling that number and delete the account within 7 days.

What is deleted, and what is kept

• Deleted: your name, phone number and email, your KYC document photos, your device notification tokens, and your sign-in.
• Kept (anonymous): ticket, payment and draw records that the law requires us to keep. They are no longer linked to your name or number.
• Tickets for draws that have not happened yet stay in the draw. Wallet money cannot be withdrawn (see the refund policy), so please use it before deleting.