Refund & cancellation policy

Last updated: 8 November 2026

Tickets are non-refundable. Once a ticket is bought it cannot be cancelled, refunded or exchanged, because it takes part in the draw.
The draw always happens on the announced date, however many tickets are sold, so tickets are never cancelled by LuckyLot either.
Wallet money can only be used to buy tickets and cannot be withdrawn to a bank account.
Failed or double payments: if money left your bank but did not reach your wallet, or you were charged twice, it is returned to your original payment method, normally within 5–7 working days. Contact us with the payment reference if it does not arrive.
Mistakes by us: if a ticket was issued in error because of a fault on our side, we will correct it or credit your wallet.